Dublin - Kylemore, Ireland, BT6 8DD Dublin - Kylemore, Ireland, Dublin 10
Customer Executive - Commercial
At Britvic Ireland - Part of the Carlsberg Group, we're all about creating and sharing amazing soft drinks. Our iconic brands like Ballygowan, Club Orange, Miwadi, Energise, TK, and Cidona have been loved for generations. We also partner with PepsiCo to bring you favourites like Pepsi, 7UP, and Lipton.
We're always innovating and evolving, staying true to our vision of being the most dynamic soft drinks company, creating a better tomorrow. With over 240 years of history, our brands are rooted in authenticity and heritage. Our success is driven by the passion of our people, and we foster an environment where everyone can thrive and grow and truly be themselves.
As we embark on this exciting new chapter under the Carlsberg Group, our purpose remains clear: striving for perfection, focusing on research and innovation, listening to our consumers, and driving sustainability to make a positive impact on society.
Job Overview
This role will deliver consistent, high-quality commercial support across all customer channels within a shared service model. The role ensures accurate execution of pricing, promotions, forecasting, invoicing, and customer data management, while supporting internal and external stakeholders and maintaining strong commercial governance and operational efficiency.
What you’ll be doing:
- Manage pricing uploads, promotional setup, and activation in systems like Xtel, ensuring alignment with account plans.
- Process invoices, rebates, and claims accurately and on time, maintaining trackers and liaising with AR teams.
- Support quarterly forecasting cycles and complete month-end close responsibilities in line with commercial timelines.
- Maintain accurate customer, product, and pricing data across internal systems and external portals.
- Apply validation checks, request supporting documentation, and update portals to resolve credit claims efficiently.
- Prepare and review commercial reports (e.g. OOS, LTD, Price Index) to support decision-making and performance tracking.
- Work cross-functionally with account managers, finance, supply chain, and field sales to ensure smooth execution of tasks.
- Frequent use of portals such as Shoplink, Tesco Connect, and customer-specific systems for pricing, product, and promotional updates.
- Ownership of trackers and data accuracy to support commercial reporting and forecasting.
- Support for field sales and supply chain coordination where relevant to product availability and promotional execution.
- Support chilled equipment and technical asset processes including placement tracking, query resolution, and coordination with internal and external stakeholders.
- Cross-functional collaboration with finance, technical, and supply chain teams.
What we’re looking for:
- Experience working with commercial systems and customer portals (e.g. Xtel, Shoplink, Tesco Connect, Ariba) or the ability to learn quickly.
- Strong organisational and time-management skills, with the ability to manage multiple priorities simultaneously.
- Confidence working with data, reports, pricing, promotions, and financial documentation.
- A collaborative mindset, comfortable working within a shared service structure across multiple customer channels.
- Strong forecasting discipline and redemption rate tracking.
- Experience with Portal updates for pricing, SKUs, and allergen/nutritional data.
- Daily management of journey planners and supplier PO coordination.
- Support for monthly meetings and brand performance tracking.
Education/Qualifications
- Educated to A-Level / Leaving Certificate standard, or equivalent experience within a commercial or sales support environment
What you can expect & you’ll be well-rewarded with:
- Competitive salary, generous annual leave, Bonus and recognition
- Life assurance & income protection
- Pension (5% employee / 10% employer)
- Free product issued
- Volunteering & wellbeing support
- Inclusive and supportive culture, Fairness and representation
- Ways of working that build inclusivity & Champion diversity at every level
Our Growth Culture
What if your own growth could spark something bigger - for your team, your community, and the world around you? What if curiosity, courage, and care weren’t just values on a poster, but the way we actually work together every day? This is the kind of culture we’re building.
