International Customer Service Executive BNL

Date: 20-Jan-2023

Location: Amsterdam, NL, 1017 HL

Company: Britvic

 

 

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

 

We offer consumers a range of family favourite and global premium brands such as Matthieu Teisseire, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.

 

About the Role:
The International Supply Chain team is the interface by which the demand from the entire International Business Unit is identified, validated, and fulfilled. It is a key component in ensuring that the Business unit fulfils its strategic aims and objectives. The team is central to delivery and presents great opportunities for its members to develop both themselves, and the systems and processes in place, as well as providing exciting opportunities and exposure to virtually all parts of the wider business.

 

The primary responsibility of this role is to ensure that all demands from specified customers is met in the most effective way possible, maintaining strong relationships with both customers and stakeholders leaving the customer delighted with the service received, and providing a clear internal view of order status at all times.

 

Key Responsibilities:

  • Execute the order to invoice process for nominated customers, utilising support functions where appropriate and engaging effectively with 3rd party logistics service providers, to ensure fulfilment of orders, within budget and meeting agreed customer service targets.
  • Regularly monitor automated data transmissions between Internal systems and Third Party systems, identifying failures and collecting the necessary data to complete the processes manually. Identify regular failure patterns and engage with stakeholders as required to implement permanent corrective action.
  • Support regular reviews and governance processes with key external partners, in order to ensure a high level of performance, in accordance with agreed KPI’s and with internal target customer service levels.
  • Provide a timely, accurate and detailed response to all external customer queries, gathering data as required from internal or external stakeholders or functions.
  • Identify any requirement for product modification and ensure this is planned as necessary enabling timely despatch of goods suitable for their destination market.
  • Support the identification of opportunities to improve operating processes, the service provision for your customers, and/or the cost effectiveness of order fulfilment and support implementation as required in conjunction with stakeholders.
  • Provide support to the Management team as required, to ensure accurate performance data is available and order status updates are clear and accurate at all times.
  • Provide effective support for team-mates and colleagues as required or requested by your line manager. 

 

Knowledge, Skills & Experiences: 

  • The ability to engage and influence across a range of business functions, is essential.
  • A systematic and disciplined approach to managing workload is essential.
  • Experience of International Logistics – especially in the field of customer service is desirable.
  • Proficiency in English, is essential.  French is desirable. 
  • Working knowledge of SAP & GTA Processes & Procedures is desirable.

 

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive