Customer Development Manager

At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We've been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.

Job Overview

As a Customer Development Manager at Britvic, you will be the primary customer interface, responsible for leading negotiations and developing account-specific strategic and tactical plans to deliver company volume, profit, and market share targets. This dynamic role requires a compelling and inspirational communicator with strong commercial acumen to drive business success.

Key Responsibilities

• Build customer-specific strategic and tactical plans to deliver channel commercial goals and strategic direction.
• Develop outlet-level execution plans and collaborate with customers to ensure delivery.
• Lead price increase negotiations, pre-conditioning, and objection handling.
• Ensure accurate forecasting of customer volumes for effective business planning.
• Build and lead a broad customer contact strategy to identify and capitalize on business opportunities.
• Conduct high-quality preparation and structured customer meetings to maximize opportunities.
• Spend time in outlets to build knowledge, evaluate execution, and coach team members.
• Attend relevant meetings and conferences.

Requirements

• Compelling and inspirational communication skills.
• Strong commercial acumen for developing BSD commercial propositions and implementable execution plans.
• Proficiency in P&L management, volume, and profit forecasting processes.
• Excellent selling, negotiation, interpersonal, and communication skills.
• Highly developed influencing style and ability to constructively challenge and be challenged.
• Proficient in personal planning and time management.
• Experience in budgetary management and trade investment.
• Experience in category development or customer category development (desirable).

Key Behaviours

• Be Proud: Speak with passion and knowledge about our brands, demonstrating pride in who we are and what we do.
• Be Bold: Think differently, challenging conventional thinking to create the future and overcome barriers.
• Be Disciplined: Demonstrate personal accountability to shared and individual goals, taking commitments seriously.
• Act with Pace: Seize opportunities to adapt and grow quickly, doing the right thing with cut-through and ambition.
• Be Open: Embrace personal learning and development, continually improving and growing.
• Win Together: Work with others in a way that demonstrates we're in it together, building relationships and partnerships underpinned by openness, honesty, and respect.

Qualifications

• Degree or equivalent