Customer Development Manager

At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We've been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.

Job Overview

We are seeking a dynamic and compelling Customer Development Manager to be the primary customer interface responsible for the development and delivery of the Bestway Annual Operating Plan (AOP) and tactical initiatives. In this role, you will have full P&L ownership and responsibility for the account, as well as the support and development of one direct report. Together, you will have the scope and direction to maximize our profit through various channels and brand initiatives.

This is a 12-month maternity cover contract

Key Responsibilities

• Build and lead the delivery of the strategic national Customer plan for Cash & Carry, Retail, Foodservice, and Licensed sectors, along with some regional MSOs.
• Collaborate with internal Brand, Marketing, and Planning teams to ensure the Customer has an annual plan that delivers against our commercial goals and strategic direction.
• Responsible for deployment of Customer Retail promotional plans and feeding requirements back to the Planning & Execution teams.
• Ensure accurate forecasting of Customer volumes to assist total business planning accuracy.
• Lead Customer contact strategy to identify and capitalize on further business opportunities.
• Ensure high-quality preparation for customer meetings and structure them to maximize business opportunities.
• Track performance, implement course-correct tactics, and drive a dynamic, cross-functional, collaborative way of working.
• Spend time in branches and networking throughout the Bestway business to build knowledge, evaluate execution, and coach team members.

Knowledge, Skills & Experience

• Understanding and confidence with P&L management and volume and profit forecasting processes.
• Strong commercial acumen to develop robust BSD commercial propositions and account plans.
• Experience in budgetary management including LTD, PD, ADF, and Tradex.
• Excellent interpersonal, written, and oral communication skills to enable effective internal and external partnerships.
• Creative thinking ability to capture a vision of the future and create an action plan.
• Highly developed influencing style and comfortable with constructively challenging and being challenged.
• Proficient in personal planning and time management.
• Experience with Customer terms, contract renegotiation, and annual price increase.
• People management experience, including coaching and people development capability.

Key Behaviours

• Be Bold – Think differently, challenge conventional thinking, create the future, and overcome barriers.
• Be Bold – Empower people and encourage them to take risks in pursuit of shared ambition and personal goals.
• Be Disciplined – Disciplined in thinking, decision-making, action, and follow-through.
• Act with Pace – Look ahead, seize opportunities to adapt and grow quickly.

Qualifications

• Degree or equivalent experience required.