Customer Development Manager

In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.

Job Overview:

As the Customer Development Manager, you will be responsible for leading the commercial relationship with key Unitas members, including Parfetts, Filshill, UWS, and UWG. You will work alongside the Unitas National CDM to focus on building strong relationships with these target members, delivering best-in-class point of purchase execution and availability online, in depot, and in retail/outlet. Your role will involve developing and implementing strategies to grow these retail-focused (symbol and fascia stores) wholesalers across the total wholesale path to purchase, leveraging best-in-class relationships across all vertical and lateral touchpoints in each customer.

Key Responsibilities:

• Build strong relationships with multiple stakeholders internally and externally
• Develop, agree, and execute local wholesaler JBPs
• Execute the national price, promotion, and brand execution plan
• Use data insights to identify and unlock additional opportunities for growth
• Own and be accountable for member performance and outcomes, inputting into Unitas account processes including sales forecasting, P&L management
• Lead Unitas retail strategy to drive retail share
• Coach and lead direct report for great performance internally and externally

Knowledge, Skills & Experience Required:

• Excellent interpersonal, written, and oral communication skills to enable strong relationships
• Analytical and data-driven approach to identify trends, assess performance, and make informed decisions
• Deep understanding of customers and wholesale trade to develop winning plans
• Ability to use initiative, be a self-starter, and demonstrate problem-solving skills
• Ability to manage conflict and influence with integrity for Britvic's gain
• Excellent organizational and time management skills to ensure all opportunities are executed at pace
• Effective time management and prioritization to focus on key opportunities
• Self-motivated with the ability to work alone while also delivering as part of the wider team

Key Behaviours:

• Curiosity and growth mindset to learn new skills and develop
• Adaptable and responsive to change
• Customer-focused strategic planning
• Committed to high standards and best-in-class customer management
• Operational grip and focus on \"on time, in full\" delivery
• Tenacity to solve problems as part of a team
• Demonstrate pride in representing Britvic with the customer
• Coach and support direct report and peers

Qualifications:

• Related degree or equivalent experience