Customer Development Manager

Job Title: Customer Development Manager
Location: Field Based
Job Length: Permanent
Working Hours: 37.5 hours

Competitive Salary with extensive benefits: 

•    Monthly product allowance – alcoholic & non-alcoholic options available 
•    Private Medical options
•    Life Assurance 
•    Company bonus scheme
•    Access to 24/7 GP services
•    Enhanced pension contribution
•    Generous holiday (inc bank holidays)
•    Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.  

About the role

As a Customer Development Manager at Carlsberg Britvic, you will be the primary customer interface, responsible for leading negotiations and developing account-specific strategic and tactical plans to deliver the company's volume, profit, and market share targets. You will work collaboratively with cross-functional teams to ensure the customer has an individual annual plan aligned with channel commercial goals and strategic direction.

Role Responsibilities

• Build customer-specific strategic and tactical plans to achieve BSD share, net revenue, and trading contribution targets.
• Develop and execute outlet-level execution plans in collaboration with customers.
• Lead price increase negotiations, pre-conditioning, plan creation, and objection handling.
• Ensure accurate forecasting of customer volumes for effective business planning.
• Build and lead a comprehensive customer contact strategy to identify and capitalize on business opportunities.
• Conduct high-quality preparation and structured customer meetings to maximize business opportunities.
• Spend time in outlets to build knowledge, evaluate execution, and coach team members.
• Attend relevant meetings and conferences.
• Manage P&L, budgets, rebates, and claims within your area of responsibility.
• Utilize customer relationship management (CRM) tools effectively.

Experience and Key Attributes

• Compelling and inspirational communication skills.
• Strong commercial acumen and understanding of P&L management.
• Excellent selling, negotiation, and interpersonal skills.
• Highly developed influencing style and ability to challenge constructively.
• Proficient in personal planning and time management.
• Experience in budgetary management and trade investment.
• Experience in category development or customer category development (desirable)
• Bachelor's degree or equivalent.

Account Specific Information

• Role: Sainsbury's Customer Development Manager
• Number of accounts managed: 1
• Portfolio: IC & Formats

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!

Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.