Customer Services Executive - Fixed Term Contract

Date: 20-Jan-2023

Location: Dublin, IE, Dublin 10

Company: Britvic

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We offer consumers a range of family favourite and global premium brands such as Robinsons, Ballygowan, J20, TK Red & Club Orange. We exist to help people enjoy life’s everyday moments
As a member of the Ballygowan Sustainable Solutions team, you will play an active role in the implementation of sales strategy & communicate with customers to understand their needs. Office based roll working with the field team to managing our current customers along with new business inquiries. Responsibility for achievement of agreed sales targets in line with BSS sales plan, working with the Customers Care, AR & logistics teams to achieve the business AOP. 
Knowledge, Skills & Experience Required:
  • Developing new sales opportunities via calls, email, web & LinkedIn
  • Management of all customers cooler returns
  • Management of all current customer cooler orders
  • Ability in answering customer questions resolving their concerns and providing additional information via call and emails
  • Demonstrate ability to achieve sales targets
  • Upselling Products & Service
  • Keeping up to date with product information of competitors offers
  • Strong commercial awareness if business dynamics
  • Good interpersonal and relationship building skills
  • High level of self-motivation
  • Good presentation and writing skills
  • Excellent administrative and reporting ability
  • Working knowledge of MS Office
  • Product knowledge / Industry experience
  • Support Team with Annual Leave
  • Route Planning for POU coolers & Taps 
  • Professional sales training
  • Business to business sales
  • One year inside sales or field-based sales experience would be ideal
  • Third level qualification in Business or relevant discipline is desirable. (Leaving certificate level or equivalent may be sufficient depending on experience)
We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive