Local On-Site IT Support

At Britvic Ireland - Part of the Carlsberg Group, we're all about creating and sharing amazing soft drinks. Our iconic brands like Ballygowan, Club Orange, Miwadi, Energise, TK, and Cidona have been loved for generations. We also partner with PepsiCo to bring you favourites like Pepsi, 7UP, and Lipton.
 
We're always innovating and evolving, staying true to our vision of being the most dynamic soft drinks company, creating a better tomorrow. With over 240 years of history, our brands are rooted in authenticity and heritage. Our success is driven by the passion of our people, and we foster an environment where everyone can thrive and grow and truly be themselves.
 
As we embark on this exciting new chapter under the Carlsberg Group, our purpose remains clear: striving for perfection, focusing on research and innovation, listening to our consumers, and driving sustainability to make a positive impact on society.

Job Overview

The Local On-Site IT Support role serves as a vital bridge between technology and business operations at Britvic Ireland. Based at the Kylemore HQ with regular travel to sites across Ireland and Northern Ireland, this position provides comprehensive technical support, hands-on assistance, and employee coaching while ensuring compliance with IT standards and security policies. The role requires close coordination with Global IIT teams to support initiatives, manage upgrades, and provide insights on local challenges to enhance enterprise-wide strategies.

Key Responsibilities

• Deliver proactive and reactive end-user support for laptops, desktops, mobile devices, printers, and other hardware, including break-fix resolution and maintenance activities
• Manage hardware replacements, IMACD requests, and provide troubleshooting for Microsoft applications and third-party software
• Conduct Microsoft 365 user workshops and training, while managing password/user administration and local project support
• Provide comprehensive support for mobile/landline telephony and audio/visual systems in meeting rooms
• Maintain local data room hygiene, conduct audits, and manage operational access while updating service enquiries in ServiceNow
• Apply ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management activities
• Support a 24/7/365 operational environment (with out-of-hours duties by exception and prior agreement)

Requirements

• 3-5 years of experience in IT support within an operations environment
• Advanced Microsoft 365 user skills and knowledge of Lifecycle Management best practices
• Strong analytical abilities and excellent soft skills including empathy, clear communication, and problem-solving
• Demonstrated ability to build and maintain stakeholder relationships at all levels
• Experience with ServiceNow, AV systems, and MDM tools (beneficial)
• Valid driving license with own transportation (essential)

Key Behaviors

• Embody the "Semper Ardens" (always burning) mindset by challenging the status quo, setting ambitious goals, and driving innovation
• Foster a positive environment through compassion, equity, and inclusion while celebrating diversity of thought and success
• Demonstrate passion for the consumer experience and serve as a brand ambassador in all activities
• Make decisions quickly and deliver with excellence, building trust and prioritizing speed with quality
• Empower colleagues through knowledge sharing and support, creating opportunities for mutual growth and development

Education/Qualifications

• Required: Leaving Certificate or equivalent
• Preferred: Further education in IT (e.g., QQI Level 5/6 Certificate or Diploma)
• Beneficial: Professional certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA
• Advantageous: ITIL 4 Foundation Certificate in IT Service Management or equivalent