Technical Services Representative

Technical Services Representative / Field Technician

Field based - possible locations: South London, York area or Bristol area

Technical Services Representative/Field Technician

Field based - possible locations: South London, York area or Bristol area

Come & join our high performing team!

How would you like to be the face of Britvic Soft Drinks, a world leading company, with a market leading reward package, driving a company vehicle, wearing uniform with pride, and delivering outstanding customer service to different people every day? If so, read on, we may have the job for you! 

At Britvic, we’re dedicated to creating environments where everyone can belong and bring their whole selves every day. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full to the brim with all kinds of people – if this sounds like you, then we’d love to hear from you!

About the Role:

As a Britvic Technician, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across the UK. You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.

Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.
 

You’ll also need:

A full, valid UK manual driving license

To be able to build memorable relationships

Adaptability for new daily challenges

Competent with using IT systems

Key Responsibilities:

To install, diagnose and repair Dispense and Chiller equipment

Educate customers with the knowledge and understanding of food hygiene responsibilities and basic fault diagnosis to maximise equipment serve time

Key Performance Measures: 

All activities completed to standard, delivering a perfect serve every time

Number of repeat service calls reduced.

Minimal service calls following installs

Diagnosis, repair and exchange of capital equipment – coolers, bar valves

Site time reduction

Great Britvic Technician Audits – Health & Safety, preparation for work day/week etc

What we do & who we are – could this be you?

THE VALUES & BEHAVIOURS OF A GREAT BRITVIC TECHNICIAN

We Care

Is an ambassador for Britvic with our customers

Maintains vehicle and tools to a high standard

Considers the impact upon others in every task they undertake

Works safely, considering everyone’s health, safety & wellbeing

Stronger Together

Communicates with others to achieve business results

Knows the importance of their part in delivering a great Britvic performance

Prepared to be flexible to support wider business goals

Gives and receives feedback to drive continuous improvement

Shares best practice

We’re Courageous

Takes ownership for delivering goals and scorecard

Constructively challenges and feeds back where appropriate

Takes responsibility for actions

Understands and embraces new initiatives

Own It

Adheres to the latest standards and processes

All admin completed to required timescales

Van stock and system data integrity maintained

Compliant to legislation, company policies and standards

Takes responsibility for health and safety

Takes personal accountability

Act With Pace

Well organised

Works efficiently

Adapt to change quickly

Physical pace

Responds to communications in a timely manner

Ability to make a decision on their own

We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.