Technical Services Representative
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Date: 13-Jan-2021
Location: Field-Based, Field-Based, GB
Company: Britvic
Technical Services Representative / Field Technician
Field based - possible locations: South London, York area or Bristol area
Technical Services Representative/Field Technician
Field based - possible locations: South London, York area or Bristol area
Come & join our high performing team!
How would you like to be the face of Britvic Soft Drinks, a world leading company, with a market leading reward package, driving a company vehicle, wearing uniform with pride, and delivering outstanding customer service to different people every day? If so, read on, we may have the job for you!
At Britvic, we’re dedicated to creating environments where everyone can belong and bring their whole selves every day. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full to the brim with all kinds of people – if this sounds like you, then we’d love to hear from you!
About the Role:
As a Britvic Technician, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across the UK. You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.
Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.
You’ll also need:
A full, valid UK manual driving license
To be able to build memorable relationships
Adaptability for new daily challenges
Competent with using IT systems
Key Responsibilities:
To install, diagnose and repair Dispense and Chiller equipment
Educate customers with the knowledge and understanding of food hygiene responsibilities and basic fault diagnosis to maximise equipment serve time
Key Performance Measures:
All activities completed to standard, delivering a perfect serve every time
Number of repeat service calls reduced.
Minimal service calls following installs
Diagnosis, repair and exchange of capital equipment – coolers, bar valves
Site time reduction
Great Britvic Technician Audits – Health & Safety, preparation for work day/week etc
What we do & who we are – could this be you?
THE VALUES & BEHAVIOURS OF A GREAT BRITVIC TECHNICIAN
We Care
Is an ambassador for Britvic with our customers
Maintains vehicle and tools to a high standard
Considers the impact upon others in every task they undertake
Works safely, considering everyone’s health, safety & wellbeing
Stronger Together
Communicates with others to achieve business results
Knows the importance of their part in delivering a great Britvic performance
Prepared to be flexible to support wider business goals
Gives and receives feedback to drive continuous improvement
Shares best practice
We’re Courageous
Takes ownership for delivering goals and scorecard
Constructively challenges and feeds back where appropriate
Takes responsibility for actions
Understands and embraces new initiatives
Own It
Adheres to the latest standards and processes
All admin completed to required timescales
Van stock and system data integrity maintained
Compliant to legislation, company policies and standards
Takes responsibility for health and safety
Takes personal accountability
Act With Pace
Well organised
Works efficiently
Adapt to change quickly
Physical pace
Responds to communications in a timely manner
Ability to make a decision on their own
We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.