Field Training Manager - Technical

Date: 23 Feb 2024

Location: GB

Company: Britvic

Are you a technical coach within the automative, manufacturing or FMCG industry looking for your next opportunity to become our Technical Development Coach?

 

Do you thoroughly enjoy coaching, mentoring, training teams and individuals to success?

 

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.  

 

About the Role

 

We are currently recruiting for a Technical Field Coach to join our commercial operations team responsible for overseeing the Midlands region and technical team. As the designated Technical Field Coach, you will play a crucial role in supporting our technicians to ensure the installation and maintenance of our equipment meet the highest standards. This is vital for empowering our customers to offer flawlessly served soft drinks to their consumers.

 

Our customers span from independent pubs to major restaurant operators and venues such as cinemas and more. Therefore the role of our Technical Field Coach is of utmost importance in conducting quality checks in the field, auditing standards, delivering customized training sessions, and monitoring compliance with Health and Safety regulations.

 

In this field based role, you will be responsible for taking the lead in the Midlands area, spending four days actively engaged in the field

 

As the primary expert for our technicians, you should have a genuine passion for coaching, mentoring, and providing support to individuals, all while maintaining a keen awareness of legislation and quality standards. As the designated point of escalation, we anticipate that you will be on call for one weekend every four weeks.


Key Responsibilities

 

  1. Monitoring installation, service and survey standards in the field across all customer types
  2. Technical auditing of activities, providing feedback and coaching points to individuals and TSM’s
  3. Maintaining accurate training records of field support days and prioritising time to those that require it most (use reporting and LNA analysis to drive accompaniments)
  4. Providing bespoke training sessions in the field as appropriate for new equipment roll outs or new ways of working
  5. Providing support for major customer projects as appropriate (supporting installations as 2nd man or survey work as required)
  6. Available for emergency service work should the need arise at peak times
  7. Weekend field telephone support contact for technical escalation from engineers (1/4 weekends)
  8. Monitoring field compliance to H&S legislation
  9. Support new starter immersion in field 
  10. Feedback to the rest of the teams about any equipment, process or system issues


Knowledge, Skills and Experience Required

 

  1. Previous technical training/coaching experience will be an advantage across Automamotive, Manufacturing, Technical backgrounds
  2. Experience of working in a customer/field service environment may be an advantage
  3. Competent user of basic IT systems (Microsoft Office)
  4. Self-motivated, well organised individual who has the drive to engage others
  5. Great communicator and team player, able to communicate effectively and build partnerships with internal and external customers

 

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive