Collaboration Executive

Job Title: Collaboration Executive

Location: Leicester - Lutterworth  / Hemel Hempstead 

Job Length: Permanent

Working Hours: 37.5, Hybrid 

Competitive Salary with extensive benefits:

Monthly product allowance – alcoholic & non-alcoholic options available 
Private Medical options
Life Assurance Company bonus scheme
Access to 24/7 GP services
Enhanced pension contribution
Generous holiday (inc bank holidays)
Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
 
With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role

As a Collaboration Executive, you will play a key part in maintaining strong retailer relationships and supporting high service levels whilst working within a high performing team to deliver results. You will provide exceptional customer service and operational support within a fast paced FMCG environment. This role ensures accurate order processing, proactive communication with customers and internal teams and the smooth flow of stock, service and delivery information.

Role Responsibilities

• Process customer orders accurately and in a timely manner to allow network planning to review
• Manage customer queries relating to shortages, delays and product information
• Manage NPD activation and order groups within customer system
• Lead monthly Customer Supply Chain Meetings for Collaboration
• Manage Supply Chain KPIs: SOH, Service and cost to deliver
• Manage daily reporting and communications externally and internally
• Build strong working relationships with customers, understanding their processes and expectations
• Work with internal cross functional teams to ensure smooth delivery and availability to customer demand
• Attend key internal meetings and share appropriate updates to the customer
• Identify root causes of service issues and put solutions in place
• Support continuous improvement initiatives

Experience and Key Attributes

• Working in fast-paced environments with multiple priorities
• Strong written and verbal communication skills
• Strong organisational skills
• Experience of influencing key stakeholders
• Familiarity with ERP systems (SAP/APO) or Retailer portals is advantageous
• Customer facing experience desired

Education/Qualifications

• Relevant qualification in Supply Chain Management, Business, or related field (preferred)
• Demonstrated experience in FMCG supply chain operations
• Confident using Excel for reports, trackers, pivot tables and dashboards

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.