Business Operations Manager (Revenue Growth)

Date: 12 Jul 2024

Location: Hemel Hempstead, GB, HP2 4TZ

Company: Britvic



At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.


About the Role:

You will join the Business Operations team at the heart of Britvic, playing a critical role in delivering in year brand performance. As Business Operations Manager, you will be the commercial lead for your brand portfolio, connecting across several business functions to drive performance delivery.


You will build working partnerships with Marketing, Sales and cross-functional teams (Category, Value Strategy, Value Realisation) to design, deploy and deliver the brand objectives (Volume, Net Revenue, Profit and Market Share). Also leading on commercial AOP design and approval through to deploying the execution plan to Customer Teams, optimising brand activations, promotional & pack strategy, and NPD launches. When required, you will own the design, approval, and delivery of course corrections where necessary to deliver the Brand budgets.


This is a high-profile role within Britvic (regular Exec-level contact) in one of the most connected functions in the business.


You will have commercial ownership of the Fruit Shoot and Robinsons Ready-To-Drink portfolio. Fruit Shoot, the UKs #1 Kids Drinks brand is loved by families since 2000 driving RSV of over +£100m a year.
Robinsons Ready-To-Drink launched in 2018 and has grown fast since (double-digit CAGR), delivering RSF of +£20m to the Immediate Consumption drinks category. 


Key Responsibilities:


Deliver Brand performance     

  1. Manage and support the relevant Brand owners, Commercial Growth teams and Customers teams to ensure the delivery of the internal and external Budget/AOP outcomes and brand activation priorities set within the in-year and rolling 18-month S&OP window.
  2. Be the critical support for the Business Ops Controller in designing the resolution to in year performance across internal and external key brand metrics
  3. Support customer/activation related actions & activities in key brand meetings and cross functional work (e.g. value strategy development). 
  4. Lead the performance insight analysis that supports the Brand Teams and Business Operations Controller to be able to deliver the in-year performance that delivers planned outcomes.
  5. Functionally support the S&OP process that underpins the Brands within your remit working with the Cross functional teams to identify and build the ‘Demand Drivers’ that deliver the outcomes aligned to the AOP


Governance & Grip    

  1. Manage the relationship with Customer Management that ensures plan delivery through appropriate ongoing tracking, supporting course correction to customer plans in line with the centrally agreed plan.
  2. Support the value strategy design that delivers the internal/external outcomes with the Business Ops controllers that ensures delivery of Britvic outcomes across Customers and Channels
  3. Manager the performance cycle for your brand areas, diagnosing performance against plan and facilitating key discussion topics that should be addressed through performance cycle by Brand, Commercial, Supply and Commercial Operations teams
  4. Partner with Brand Finance and supporting teams to deliver the desired financial outcomes and as a priority with relevant customer teams.   


Insight & Understanding    

  1. Support the provision of insight through to action on in year brand performance, options to sustain/change performance trend and prioritised set of actions.
  2. Lead the Marketing Activity Plan from creation to execution through the cross functional team.
  3. Be a partner in creating the insights from Customer and Channel performance into future collateral/brand plan development to create a better future plan. 
  4. Be the commercial conscience in the brand teams, building and developing the right solutions to grow the long-term future of the brands you represent


Facilitate the Brand Performance cycle    

  1. Facilitate the Brand Performance cycle by partnering with Brand & Finance partners, ensuring that in year performance metrics internally and externally are delivered through the right cross functional plan
  2. Own the internal commercial process for the Brand specific business updates for your brand through XPD, BPD. 
  3. Provide specific business updates suitable to be shared with senior stakeholders for all brands in your area in the GB/PLC Exec. (GBPD)


Your Values    

  1. ‘Own it’ - You will be a self-starting person who wants to and takes full responsibility for delivering great outcomes
  2. ‘Act with pace’ - This role is non-stop in the facilitation and management of brand performance and outcomes.  You will be able to manage multiple challenges and opportunities in a fast paced environment.
  3. ‘Stronger Together’ - You will be able to partner with multiple functions and bring people with you as you strive to deliver in-year Brand performance


Knowledge, Skills & Experience Required:

  1. Retail Customer Management, selling & negotiating essential. Grocery desirable.
  2. Influencing at a senior level; proposing course-corrections seeking consensus and owning Performance. 
  3. Strong financial comprehension.
  4. Strong communication skills.
  5. Demonstrated the ability to plan and deliver against project or cross functional outcomes
  6. Output Measures:Vol/NR/Profit/Rate outcomes
  7. Market share delivery
  8. Building exceptional relationships


We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive.