Business Operations Manager

At Britvic, we make, market, and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We've been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.
 

Job Overview

The Business Operations team is at the heart of the Britvic business and plays a critical role in delivering brand performance through the Brand, Customer Management, and Commercial Operations teams. The role of a Business Operations Manager is to support the Brand Team and Commercial functions in delivering the Annual Operating Plan (AOP) outcomes on internal and external measures. The Business Operations Manager will partner with the Business Operations Controller, Brand, and cross-functional teams to design and deliver the objectives of the brands in a commercial and brand context.

Key Responsibilities

• Manage and support the relevant Brand owners, Commercial Operations teams, and Customer teams to ensure the delivery of the internal and external AOP outcomes and brand activation priorities set within the in-year and rolling 18-month Sales & Operations Planning (S&OP) window.
• Be the critical support for the Business Operations Controller in designing the resolution to in-year performance across internal and external key brand metrics.
• Support customer/activation-related actions & activities in key brand meetings and cross-functional work (e.g., value strategy development).
• Lead the performance insight analysis that supports the Brand Teams and Business Operations Controller to deliver the in-year performance that achieves planned outcomes.
• Functionally support the S&OP process that underpins the Brands within your remit, working with the Cross-functional teams to identify and build the 'Demand Drivers' that deliver the outcomes aligned to the AOP.
• Manage the relationship with Customer Management that ensures plan delivery through appropriate ongoing tracking, supporting course correction to customer plans in line with the centrally agreed plan.
• Support the value strategy design that delivers the internal/external outcomes with the Business Operations Controllers, ensuring delivery of Britvic outcomes across Customers and Channels.
• Manage the performance cycle for your brand areas, diagnosing performance against plan and facilitating key discussion topics that should be addressed through the performance cycle by Brand, Commercial, Supply, and Commercial Operations teams.
• Partner with Brand Finance and supporting teams to deliver the desired financial outcomes and as a priority with relevant customer teams.
• Ensure brand priorities are led and managed through business processes, including Activity Exec.

Requirements

• Support the provision of insight through to action on in-year brand performance, options to sustain/change performance trend, and a prioritized set of actions.
• Lead the Marketing Activity Plan from creation to execution through the cross-functional team.
• Be a partner in creating insights from Customer and Channel performance into future collateral/brand plan development to create a better future plan.
• Be the commercial conscience in the brand teams, building and developing the right solutions to grow the long-term future of the brands you represent.
• Facilitate the Brand Performance cycle by partnering with Brand & Finance partners, ensuring that in-year performance metrics internally and externally are delivered through the right cross-functional plan.
• Own the internal commercial process for the Brand-specific business updates for your brand through XPD, BPD.
• Provide specific business updates suitable to be shared with senior stakeholders for all brands in your area in the GB/PLC Exec. (GBPD).

Key Behaviors

'Own it' - You will be a self-starting person who wants to deliver great outcomes as part of a team and as an individual. 'Act with pace' - This role is relentless in facilitating and managing brands and outcomes. You will be well able to manage multi-issues in multiple conditions. You will be able to act as an individual and as a team player.

Education/Qualifications

Bachelor's degree or equivalent experience required.