International Customer Service Executive

Date: 10 Nov 2023

Location: Hemel Hempstead, GB, HP2 4TZ

Company: Britvic

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.  

We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J2O, R. White’s & London Essence. We exist to help people enjoy life’s everyday moments.


About the Role:


We have an exciting opportunity to join our international operations, known as Britvic Britvic Teisseire International, as our International Customer Service Executive.


Britvic Teisseire International has become the commercial centre for our international operations, with offices in the Netherland, US, Singapore and the UAE.


Distributing and exporting to more than 100 countries worldwide, we are the global leader in branded flavoured concentrates. Britvic Teisseire International utilises the production expertise, operational capabilities and spirit of innovation that Britvic offers to identify new opportunities in exciting markets, while also developing specific products and formulations in line with local market trends.


As our Customer Services Executive, you will be at the forefront of our customer service operations, offering our customers support, guidance and advice in the most efficient way.


This is a true, diverse customer services and admin focused role where you will be supporting in the order to invoice process, answering customer queries by various communication methodologies and support in export process of our products. 


The primary responsibility of this role is to ensure that all demands from specified customers is met in the most effective way possible, maintaining strong relationships with both customers and stakeholders leaving the customer delighted with the service received, and providing a clear internal view of order status at all times.


This role presents an excellent opportunity to utilise your strong administrative and customer service skills. You'll be joining a close-knit and friendly team, primarily working from home, with 1x day a week in our Head Office in Hemel Hempstead.

Key Responsibilities:


  1. Execute the order to invoice process for nominated customers, utilising support functions where appropriate and engaging effectively with 3rd party logistics service providers, to ensure fulfilment of orders, within budget and meeting agreed customer service targets.
  2. Ensure that all necessary export documentation is created and distributed in a timely manner and ensure the accuracy of the data contained within it. Provide product information as required to fulfil customer requests.
  3. Identify any requirement for product modification and ensure this is planned as necessary enabling timely despatch of goods suitable for their destination market.
  4. Working closely with customers and in partnership with stakeholders (e.g. commercial managers, regulatory teams etc.), maintain a thorough understanding of the requirements of your specified market(s) to ensure we understand the optimum supply chain solution in each case, taking into account local regulatory requirements, environmental sustainability and cost optimisation.
  5. Provide a timely, accurate and detailed response to all external customer queries, gathering data as required from internal or external stakeholders or functions.

Knowledge, Skills and Experience Required:


  1. Experience in customer service/admin within an FMCG, Logistics or Supply Chain is ideal.
  2. A systematic and disciplined approach to managing workload is essential.
  3. Experience of International Logistics – especially in the field of customer service is desirable
  4. Proficiency in English, is essential.
  5. Working knowledge of SAP is desirable, but not mandatory!


You may be currently working in Customer Services, Customer Operations, Customer/Business Admininistration or Co-ordination.

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive