Customer Service & Planning Administrator

Date: 16-Jan-2023

Location: Hertz, GB, CM23 3HG

Company: Britvic

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


Customer Services Administrator – 37.5 hours a week, (Mon – Fri)
Here at Aqua Libra Company, we design, manufacture, supply, and maintain our own industry-leading range of energy-efficient water dispensers. 
From smart touch taps to bottling systems, to our unique centralised distribution system that filters water at source, our products are among the most economical and technologically advanced water dispensers in the world. 
Aqua Libra’s robust, high-capacity water dispensers are designed for organisations that care about a healthy workforce, community hydration, and a clean environment.


Location: Bishops Stortford (office based 5 days a week)
Salary: Competitive salary with great benefits 

Benefits Available:

  • Industry-Leading Training – No call centre experience, no problem! We will train you on how to deliver great customer service on every call
  • Competitive basic salary plus Private Healthcare Scheme
  • Bonus Scheme – Annual bonus payment of up to 15% awarded on an annual basis
  • Company Pension Scheme with Employer Contributions
  • Company shares – Opportunity to buy/sell shares within the company. Free shares awarded on an annual basis 
  • Generous Life Assurance Scheme
  • 25 Days Holiday per Year + bank holidays (option to buy or sell up to 5 days a year as part of our flexible benefits scheme)
  • The role of the Customer Service & Planning team is to ensure our customers receive the best possible experience whenever they contact us. 


On a day-to-day basis you will be:

  • Answering calls from our customers regarding breakdowns and faults with their drink dispense equipment
  • Overcome objections to complete fixes where possible and defer as many potential total system failures
  • Educate customers on how our equipment works and in turn teaching them basic hygiene and maintenance of equipment
  • If a resolution isn’t possible over the phone you raise a call out and an Engineer will visit our customer in person 
  • Work towards customer contract expectations and SLAs
  • Order equipment and make sure it gets to where it needs to be for our Engineering team
  • Record, handle and escalate customer complaints
  • Understand and follow our invoice and purchase order processes
  • To liaise with our sales teams to ensure appropriate communication on progress for equipment placement requests
  • Keep the administration of our customer files and accounts in good order


What we’re looking for in a Customer Services Administrator: 

  • Great customer service experience either over the phone or face to face
  • Excellent verbal communication skills 
  • Ability to work at pace and use your own initiative to meet our customers’ requirements. 
  • Organisation and Time Management skills
  • Experience of working business to business (desirable)
  • Confident and resilient to deal with challenges from customers and internal stakeholders


At Britvic, we’re dedicated to creating environments where everyone can belong and bring their whole selves every day. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full to the brim with all kinds of people – if this sounds like you, then we’d love to hear from you!

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values 

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive