Collaboration Manager

Date: 10-Mar-2023

Location: Lutterworth, GB, LE17 4XW

Company: Britvic



At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.


About the Role:


Managing and developing external customer supply relationships to achieve service delivery targets and cost management through forecast accuracy and a collaborative mindset. Working with internal stakeholders across the Commercial, Demand Planning, Supply Planning, Customer Service and Deployment teams to drive continuous improvement and goal delivery. 


Key Responsibilities:


  1. Manage all supply chain end to end responsibilities, driving improved customer service, availability and forecast objectives.
  2. Responsible for the forecast, customer relationship and cost to serve strategies with the customers and channels.
  3. Aligned to the internal customer management leadership team for the account/channel (BDM and AD), and responsible for directing the supply chain relationship within ‘One Britvic’.
  4. Lead the delivery of NPD in the customer/channel
  5. Manage the short term operational forecast window
  6. Lead Britvic’s forecast process with Customer Management and our Customers
  7. Influence beyond the 20 week forecast window, ensuring smooth transition between Long Term & Short Term timeline
  8. Full Customer/Britvic collaboration to align base and promotional  forecasts 
  9. Leads S&OP governance on all forecast related matters 
  10. Drive improved availability via links to customer systems
  11. Manage daily reporting and monitoring of depot to store and in store availability
  12. Develop broad and deep relationships with all Customer supply chain contacts
  13. Provide accurate and timely data to support key decision making processes


Knowledge, Skills & Experience Required:


  1. FMCG supply chain or commercial experience
  2. Comprehensive understanding of  SAP & APO systems
  3. Experience of influencing key stakeholders 
  4. Full understanding of  S&OP process and link to commercial sell in process
  5. Strong Customer facing experience
  6. Excel intermediate level
  7. APO intermediate level
  8. BBW basic level
  9. Full Driving License – Requirement to be fully mobile

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive