Collaboration Manager - Retail

Date: 13-Jan-2023

Location: Lutterworth, GB, LE17 4XW

Company: Britvic



At Britvic, we’re on a journey to become the most dynamic, creative and trusted drinks company.


As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


In the UK we employ over 1,800 people and have 3 factories, 3 office locations and a national distribution centre. Over the last few years, we have installed 10 new production lines, 3 new warehouses, a combined heat and power plant (CHP), as well as providing infrastructure for further expansion.


About the Role:
To manage & develop some of our key customer partnerships, taking complete responsibility for the short term forecast and customer Supply Chain related activities / initiatives. Responsible for setting and delivering our strategic agenda with these customers and for the relationship with senior customer contacts up to Senior Manager level.


Key Responsibilities:


  • Manage all supply chain end to end responsibilities, driving improved customer service, availability and forecast objectives.
  • Responsible for the forecast, customer relationship and cost to serve strategies with the customers and channels.
  • Aligned to the internal customer management leadership team for the account/channel (BDM and AD), and responsible for directing the supply chain relationship within ‘One Britvic’. Lead the delivery of NPD in the customer/channel
  • Oversee the short term operational forecast window
  • Facilitate Britvic’s forecast process with Customer Management and our Customers
  • Influence beyond the 20 week forecast window, ensuring smooth transition between Long Term & Short Term timelines
  • Full Customer/Britvic collaboration to align base and promotional  forecasts 
  • Leads S&OP governance on all forecast related matters 
  • Develop broad and deep relationships with all Customer supply chain contacts
  • Regular evaluation of customer “CTS Profile” data to optimise supply chain costs
  • Builds and sets annual CTS Targets
  • Responsible for line management of forecast managers and/or responsible for significant channel level business aligned to the AD for the area


Knowledge, Skills & Experience Required:


  • FMCG supply chain or commercial experience
  • Comprehensive understanding of  SAP & APO systems
  • Experience of influencing key stakeholders 
  • Full understanding of  S&OP process and link to commercial sell in process
  • Strong Customer facing experience
  • Excel intermediate level
  • APO intermediate level
  • PowerPoint & word intermediate level
  • High level numerical & analytical skills
  • Customer systems advanced level (bespoke customer systems)


We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values and why we are consistently recognised as a Global ‘Great Place to Work’.