Customer Service Representative

At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We've been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.

Job Overview

As a Customer Service Representative at Britvic, you'll be a key member of our team, responsible for delivering exceptional customer experiences. Your primary role will be to handle end-to-end order management, ensuring timely resolution of all queries and providing outstanding service to our valued customers.

Key Responsibilities

• Accurately capture and process customer orders, utilizing excellent customer-facing skills to ensure efficient service delivery.
• Support our zero-loss philosophy by optimizing order volumes, driving full load utilization, and minimizing pick requirements.
• Obtain customer booking slots for new orders and reschedule existing orders when necessary.
• Act as the primary point of contact for customer delivery points and head office liaisons.
• Resolve delivery order issues in collaboration with customer depots, head offices, and relevant Britvic personnel.
• Investigate order failures/shortages and provide resolutions, action plans, and relevant communications.
• Collaborate cross-functionally with teams like forecasting, deployment, transport, and warehousing to ensure best-in-class customer service.
• Develop a strong understanding of customer needs and priorities, building robust relationships.

Requirements

• Customer-facing experience in the FMCG industry.
• Proficiency in SAP and other relevant systems.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Qualifications

• A-Level or equivalent qualification.