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Credit Management Team Leader

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Date: 30-Mar-2021

Location: Solihull, Solihull, GB

Company: Britvic

At Britvic, we’re on a journey to become the most dynamic, creative an trusted drinks company in the world.

As one of the UK’s leading players in the FMCG market, we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside of the bottle.

In the UK we have 3 factories, 3 office locations and a national distribution centre supporting over 1,800 team members.

You might know us via our family favourite brands including Robinsons, J2O, Purdeys and Fruit Shoot - a staggering 3.7 million glasses of Robinsons are drunk every day in Britain! We also have exclusive agreements to make, distribute and market global brands on behalf of Pepsico including Pepsi, Pepsi MAX, Gatorade and 7UP.



About the Role:

To effectively and efficiently manage a team of 4 Credit Controllers and 1 AR Administrator

•    To lead and develop a team of credit controllers.
•    To drive the collection and query process to achieve collection and overdue targets.
•    To act as an escalation point for overdue accounts, driving actions with business partners to resolved queries 

The role sits within a team of 16 


Key Responsibilities:

•    Effective resource planning to ensure cover within the team to cover all core activities. 
•    Recruit and develop team; ensuring a personal development and training plan in place for each team member.
•    To oversee accurate and timely daily allocations of cash receipts; communicating variances to forecast effectively with Credit Manager. 
•    To drive aged debt reduction to achieve monthly targets.
•    To drive queries through to resolution, identifying root cause, making recommendations and solutions by engaging the support of business partners
•    Ensure team compliance with standard operating procedures and finance controls.
•    To provide cover for your line manager, assisting in managing the day to day operations. 
•    To embrace new initiatives, positively supporting the department in change and innovation.
•    Continually support and contribute to the team achieving a world class status


Knowledge, Skills & Experience Required:

•    Experience of leading a target driven team.
•    Experience of influencing business partners to resolve queries.
•    Experience of training/on boarding new team members to ensure adherence to standard operating procedures (SOP’s)
•    Good understanding of basic accounting and VAT principles.
•    Thoroughness and attention to detail.
•    Excellent written and oral communication skills 
•    MS Office (Word/Excel and PowerPoint)


•    Experience of managing change in a Shared Service environment.
•    Experience of documenting standard operating procedures (SOP’s).
•    Experience of international collections and methods.
•    Experience of using credit insurance.
•    Experience of working in a Finance Shared Service Centre.
•    Experience of the Order to Cash process and automated workflow.
•    Good understanding of different types of insolvencies and methods for recovery.
•    Working knowledge of multicurrency ERP systems preferably SAP.



•    GCSE level or equivalent
•    Diploma in Credit Management Level 3 or above or equivalent



Our Values:

•    We Care - We care deeply about our brands, our role in society and our impact on the planet. But, above all, it’s the happiness and health of our people that always comes first.
•    We are Courageous - We are free to dream big, act bravely and lead with heart to deliver breakthrough outcomes.
•    Own it - Our integrity – how we work, show up and take accountability – matters. We do the right thing, for the right reasons, in the right way. We say what we mean, and we do what we say.
•    Act with Pace - We cut through complexity, responding to opportunities or challenges with agility and pace.  We listen to understand, identify solutions and are trusted to deliver.
•    Stronger together - We are open, collaborative and inclusive, respecting and learning from each other’s unique contributions, while celebrating our collective success.

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees in fact, this is at the heart of our company culture and values and why we are consistently recognised as a Global ‘Great Place to Work’


We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.

Apply now »