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Sales Operations Analyst- 6 month FTC

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Date: 23-Jul-2021

Location: Solihull, Solihull, GB

Company: Britvic

At Britvic, we’re on a journey to become the most dynamic, creative and trusted drinks company in the world. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. 

About the Role:

Britvic has embarked on a significant change programme across the GB Commercial function, part of which involves the setting up of a Shared Services model to support the GB Customer Management team in its vision to become a high performing commercial organisation that always delivers the budget, wins at POP and beats the market.

The Sales Operations (SOPs) team will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) co-ordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.


Reporting into the SOPs Manager, the SOPs Pricing Analyst will be responsible for the day to day timely and accurate completion of commercial activities and processes working closely with the Customer Management team and other Commercial functions.

This role is pivotal to Britvic achieving their 2025 Mission.  The successful candidates must be highly organised, have sound excel skills, strong communicators and be able manage a diverse portfolio of Customers and tasks with pace and accuracy. 


Key Responsibilities:

Day to day completion of the SOPs commercial activities within agreed SLA’s;
Day to day management of internal & external price queries through to resolution, providing regular status updates and recommend process improvements;
Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions;

Knowledge, Skills & Experience Required:

A background in customer service roles is desirable
Experience working in a shared services environment is desirable
Strong IT skills – both Microsoft office and ERP systems (SAP preferable), Excel Proficient
Use of customer relationship packages such as Siebel is desirable
Strong communication and relationship building skills are essential;
The ability to be highly organised, plan ahead and work proactively is essential
A strong team player with excellent interpersonal skills is essential for the role
Taking personal accountability for delivering high quality work which is right first time
Attention to detail and problem solving


Educated up to A Level standard;



We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees - in fact, this is at the heart of our company culture and values and why we are consistently recognised as a Global 'Great Place to Work’.


We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.

Apply now »