Sales Operations Analyst

Date: 20 Jun 2024

Location: Solihull, GB, B90 4NA

Company: Britvic

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


About the Role:

Britvic has embarked on a significant change programme across the GB Commercial function, part of which involves the setting up of a Shared Services model to support the GB Customer Management team in its vision to become a high performing commercial organisation that always delivers the budget, wins at POP and beats the market.


The Sales Operations (SOPs) team will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) co-ordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.

Reporting into the SOPs Manager, the SOPs Analyst will be responsible for the day to day timely and accurate completion of commercial activities and processes working closely with the Customer Management team and other Commercial functions.

Key Responsibilities:

  1. Day to day completion of the SOPs commercial activities within agreed SLA’s; 
  2. Day to day management of internal & external queries through to resolution, providing regular status updates;
  3. Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions;


Knowledge, Skills & Experience Required:

  1. A background in customer service roles
  2. Experience working in a shared services environment is desirable
  3. Strong IT skills – both Microsoft office and ERP systems (SAP preferable); 
  4. Use of customer relationship packages such as Siebel is desirable

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive