Senior Credit Controller

Date: 10-Jan-2023

Location: Solihull, GB, B90 4NA

Company: Britvic



At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.


About the Role:

The Senior Credit Controller effectively and efficiently manages a ledger of customer accounts proactively communicating with customers to collect cash within terms, drive resolution of invoice queries to ensure customers pay on time & engage with business partners to promote professional credit management. 


The role sits within a team of 5.  


Key Responsibilities:

  • To drive collection activity by effectively prioritising customer contact, utilising work flow tools for phone calls emails and letters.
  • To raise all invoice queries in the internal query tool as well as raising in customers’ portals within set SLAs.
  • To take ownership of the root cause of invoice queries by actively engaging with stakeholders to identify and implement solutions.
  • To work closely with supply chain and sales to pro-actively identify potential issues that may affect sales orders and to effectively manage any orders on hold quickly and efficiently in line with the credit policy balancing risk and customer relationships.
  • To work closely with the Credit Analyst to assess credit risk; providing sales history and payment pattern information to enable an effective review.
  • To regularly communicate with Sales organisation regarding any overdue payments and outstanding queries to drive resolution and improve cash inflow. 
  • To provide information to customers as required to enable them to reconcile to their accounts payable systems.
  • To feed into the cash forecasting process, providing intelligence on payment promises, payment patterns and custom to achieve accuracy targets.
  • To drive change, embrace new initiatives, positively supporting the department in change and innovation.
  • To effectively monitor compliance against the Credit Insurance Policy; advising the Credit Analyst if any notifiable event and ensuring orders reviewed and approved if outside of the Maximum Extension Period (MEP).
  • Continually support and contribute to the team achieving a world class status


Knowledge, Skills & Experience Required:

  • Proven experience working within a Credit Control team for at least 12 months. 
  • Experience of managing accounts and visiting customers to drive process improvement and cash collection.
  • Experience in assisting with identifying root causes for invoice queries 
  • Good presentation skills, able to communicate well at a senior level internally and with customers.
  • Working knowledge of an ERP system preferably SAP.
  • Experience of using MS Office Power point to deliver presentations to senior stakeholders.
  • Thoroughness and attention to detail.
  • Microsoft excel intermediate level.
  • Good understanding of basic accounting and VAT principles.
  • Very strong team player, with the drive and flexibility to support others in the team.  
  • Excellent written and oral communication skills 
  • Previous experience of working in a Finance Shared Service Centre.
  • Experience of the Order to Cash process and automated workflow would be an advantage.
  • Experience of using MS Office Power point to deliver presentations to senior stakeholders.


We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive