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Senior International Sales Operations Analyst

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Date: 02-Jun-2021

Location: Solihull, Solihull, GB

Company: Britvic

At Britvic, we’re on a journey to become the most dynamic, creative and trusted drinks company in the world. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

 

About the Role:

Britvic has embarked on a significant change programme across the GB Commercial function, part of which involves the creation and implementation of a Shared Services model to support the Customer Management team in its vision to become a high performing commercial organisation that always delivers the budget, wins at POP and beats the market.

The Sales Operations team (SOPs) will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) co-ordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.

Reporting into the SOPs Manager, the Senior International Sales Operations Analyst will be responsible for the day to day timely and accurate completion of commercial activities and processes working closely with the Customer Management team in the International Business Unit and other Commercial functions.

 
Key Responsibilities:

•    Day to day completion of the SOPs commercial activities within agreed SLA’s;
•    Line Management Responsibilities for International Sales Operation Analyst 
•    Day to day management of internal & external queries through to resolution, providing regular status updates;
•    Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions;


Knowledge, Skills & Experience Required:

•    A background in customer service roles is desirable
•    The ability to communicate in multiple languages is desirable.
•    Experience working in a shared services environment is desirable
•    Strong IT skills – both Microsoft office and ERP systems (SAP preferable); 
•    Use of customer relationship packages such as Siebel is desirable
•    Strong communication and relationship building skills are essential;
•    The ability to be highly organised, plan ahead and work proactively is essential
•    A strong team player with excellent interpersonal skills is essential for the role
•    Taking personal accountability for delivering high quality work which is right first time
•    Attention to detail and problem solving

 

Qualifications:

•    Educated up to A Level standard;

We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.

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