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Sales Operations Analyst

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Date: 24-Feb-2021

Location: Solihull, Solihull, GB

Company: Britvic

About Britvic

At Britvic, we’re on a journey to become the most dynamic, creative and trusted soft drinks company in the world. The name behind big household favorites like Pepsi, Robinsons, Fruit Shoot, J20, 7Up, Tango, Purdeys plus a growing portfolio of premium brands, Britvic is one of the UK's leading players in the FMCG market. With a strong position both in the UK and internationally, we’re looking to build on our success with an ambitious growth plan. As our organisation continues to grow, it’s critical that we find new ways to create value for our customers.

About the Role:

Britvic has embarked on a significant change programme across the GB Commercial function, part of which involves the setting up of a Shared Services model to support the GB Customer Management team in its vision to become a high performing commercial organisation that always delivers the budget, wins at POP and beats the market.

The Sales Operations (SOPs) team will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) co-ordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.

Reporting into the SOPs Manager, the SOPs Analyst will be responsible for the day to day timely and accurate completion of commercial activities and processes working closely with the Customer Management team and other Commercial functions.

These roles are pivotal to the CET programme achieving their objectives and to Britvic achieving their 2020 vision.  The successful candidates must be highly organised, have sound excel skills, strong communicators and be able manage a diverse portfolio of Customers and tasks with pace and accuracy.  

Key Responsibilities:

•    Day to day completion of the SOPs commercial activities within agreed SLA’s; 
•    Day to day management of internal & external queries through to resolution, providing regular status updates;
•    Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions;

Knowledge, Skills & Experience Required:

•    A background in customer service roles is desirable
•    Experience working in a shared services environment is desirable
•    Strong IT skills – both Microsoft office and ERP systems (SAP preferable); 
•    Use of customer relationship packages such as Siebel is desirable
•    Strong communication and relationship building skills are essential;
•    The ability to be highly organised, plan ahead and work proactively is essential
•    A strong team player with excellent interpersonal skills is essential for the role
•    Taking personal accountability for delivering high quality work which is right first time
•    Attention to detail and problem solving



•    Educated up to A Level standard;

We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.

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