Customer Service and Planning Executive

Date: 2 Feb 2024

Location: Tamworth, GB, B77 4DR

Company: Britvic



At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.


We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J20, R Whites & London Essence. We exist to help people enjoy life’s everyday moments.


This is a Hybrid role, you will be required to be in the office 3 days a week.


About the Role:

The role of the Customer Activity & Planning team is to ensure our customers receive the best possible experience when they contact Britvic. 


As a Customer Service and Planning Executive, you will manage the commercial equipment placement processes, including customer account creation, equipment lead capture, commercial viability, contract management, and order processing, to ensure the right equipment is placed in the right outlets. Ensuring we provide service, installation, and uplift plans for field-based engineers and contractors (where appropriate), optimizing resources within the assigned geographic area. 

Key Responsibilities:

  1. Implement the equipment contract process, ensuring contracts are in place and systems are updated before equipment orders are placed.
  2. Complete survey requests for dispense and chillers to the Field Service teams ensuring relevant equipment details and templates are populated.
  3. Ensure relevant contracts are terminated and charged when equipment is uplifted across Nintex, SAP, and Oracle.
  4. To complete new Chiller Planograms requests ensuring all technical and system changes are implemented in Oracle and interfaced to 3rd Party Suppliers 
  5. To liaise with internal and external sales teams to ensure appropriate communication on progress for equipment placement requests.
  6. To execute data integrity programmes to ensure data alignment between SAP, Nintex and Oracle and purge obsolete data.
  7. Manage service, install & uplift activity through the effective and correct use of Oracle.
  8. Optimise productivity by managing the workload exceptions most effectively. 
  9. Customer calling is an integral part of the role to minimise aborts, in particular ZKAs, and to meet the installation SLA. 
  10. To ensure cost efficiencies of activity and field resources within a specified geographical area 
  11. Adherence to the customer charging process and approval of cross charges from Commercial Teams/Customers before progressing with activity.

Knowledge, Skills & Experience Required:

  1. Good Commercial Knowledge
  2. Working knowledge of Britvic Systems (Oracle, SAP, Nintex, Sharepoint)


We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive