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Customer Service Executive

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Date: 05-Aug-2022

Location: Tamworth - Micapoint, Tamworth - Micapoint, GB

Company: Britvic

At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

 

Customer Services Executive – 37.5 hours a week, (5 shifts a week over 7 days, between 8am - 8pm) (includes weekends)

How would you like to be part of a fantastic team at Britvic Soft Drinks, a world leading company, with a market leading reward package and a hybrid working environment delivering outstanding customer service to different people every day? If so, read on, we may have the job for you! 

Location: Tamworth
Salary: Competitive salary with great benefits

Benefits Available:

Industry-Leading Training – No call centre experience, no problem! We will train you on how to deliver great customer service on every call
Work within a friendly team on a hybrid basis working from both the office and from the comfort of your own home
Competitive basic salary plus Private Healthcare Scheme
Bonus Scheme – Annual bonus payment of up to 15% awarded on an annual basis
Company Pension Scheme with Employer Contributions
Company shares – Opportunity to buy/sell shares within the company. Free shares awarded on an annual basis
Generous Life Assurance Scheme
25 Days Holiday per Year + bank holidays (option to buy or sell up to 5 days a year as part of our flexible benefits scheme)
From Pepsi to Tango, J2O to Robinsons, Britvic's brands have all become truly household names. Key to the success of our brands is a world class customer services team and we are now looking for a Customer Service Executive to effectively manage inbound and outbound customer service calls relating to equipment breakdowns, parts orders and complaints. 

On a day-to-day basis you will be:

Answering calls from our customers regarding breakdowns and faults with their Britvic drink dispense machines
Overcome objections to complete fixes where possible and defer as many potential total system failures
Educate customers on how our equipment works and in turn teaching them basic hygiene and maintenance of equipment
If a resolution isn’t possible over the phone you raise a call out and an Engineer will visit our customer in person
At Britvic we are stronger together. We have a strong team who is always approachable regardless of whether you are working in the office or at home. Our contact centre is open 12 hours a day, 7 days a week

What we’re looking for in a Customer Services Executive: 

Great customer service experience either over the phone or face to face
Ability to work on a shift pattern over 7 days a week
Excellent verbal communication skills
Ability to work at pace and use your own initiative to meet our customers’ requirements.
Previous contact centre/ technical experience would be advantageous but isn’t essential (Don’t worry we give you all the training on this)
At Britvic, we’re dedicated to creating environments where everyone can belong and bring their whole selves every day. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full to the brim with all kinds of people – if this sounds like you, then we’d love to hear from you!


We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values 

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive

Apply now »