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Technical Support Executive - Part time

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Date: 02-Jun-2021

Location: Tamworth - Micapoint, Tamworth - Micapoint, GB

Company: Britvic

Part time Technical Services Executive – 16-20 hours a week, weekends and evenings

 

At Britvic we are on a journey to become the world’s most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

From Pepsi to Tango, J2O to Robinsons, Britvic's brands have all become truly household names. Key to the success of our brands is a world class commercial team and we are now looking for a Technical Services Executive to effectively manage inbound and outbound customer service calls relating to equipment breakdowns, parts orders and complaints. This is a part time role working 16 – 20 hours per week over weekends and evenings.

 

On a day to day basis you will correctly diagnosing breakdown faults to maximise both first line resolution and customer satisfaction. You will be act with pace to overcome objections to complete fixes where possible and defer as many potential total system failures and drive performance for objective target. You will also educate customers on how our equipment works and in turn teaching them basic hygienic and maintenance of equipment as well as liaise with various external companies who support the service of our Chillers and vending portfolio.

 

At Britvic we are stronger together and as such this role offers flexibility in hours of work. Our contact centre is open 12 hours a day, 7 days a week

 

We are looking for applicants with a excellent verbal communication skills who can work at pace and use their own initiative to meet our customers requirements. Whilst it isn’t essential it would be advantageous to have previous contact centre customer service/ technical experience.

If this sounds like it could be you and our values and ambitions resonate then we would love to hear from you. If successful you can join us in delivering Britvic’s Mission 2025 and delivering on our continued commitment to our People, our Planet and our Performance and in return you can expect to receive all the commitment, benefits and support you need to succeed in your role.

We believe we are stronger together and that’s why we’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values and why we are consistently recognised as a Global ‘Great Place to Work’.

 

We’re committed to providing equal opportunities to all applicants and employees – in fact, this is at the heart of our company culture and values, and we welcome applications from candidates with diverse backgrounds.

Apply now »