Technical Development Field Support

At Britvic, we make, market, and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We've been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.
 

Job Overview

We are seeking a dynamic and committed Technical Development Field Support professional to join our team at Britvic. In this role, you will provide coaching and support to our field team, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional customer service. You will play a crucial role in maintaining our equipment to the highest standards, enabling our customers to serve perfectly dispensed soft drinks to their consumers.

Key Responsibilities

• Monitor installation, service, and survey standards across all customer types, ensuring adherence to the Great Britvic Technician guidelines.
• Conduct technical audits of field activities, providing feedback and coaching to individuals and team supervisors.
• Maintain accurate training records, prioritizing field support days for those who require it most.
• Deliver bespoke training sessions for new equipment rollouts or new ways of working.
• Support major customer projects, assisting with installations or survey work as required.
• Provide emergency service support during peak times.
• Offer weekend field telephone support for technical escalations (1 in 4 weekends).
• Ensure field compliance with health and safety legislation.
• Support the onboarding and immersion of new team members.
• Provide feedback to other teams regarding equipment, process, or system issues.

Requirements

• Previous experience in technical training, coaching, or customer/field service is an advantage.
• Proficient in using basic IT systems (Microsoft Office).
• Self-motivated and well-organized, with a drive to engage others.
• Technically competent, with a deep understanding of dispense systems and the ability to convey knowledge clearly.
• Excellent communication and teamwork skills, able to build partnerships with internal and external stakeholders.
• Confident in addressing underperformance or execution that does not meet required standards.
• Thrives in a diverse and challenging field-based environment.

Key Behaviors

We Care: The health and happiness of our people always come first. We care deeply about our brands, our role in society, and our impact on the planet.

We're Courageous: We are free to dream big, act bravely, and lead with heart to deliver breakthrough outcomes.

Own It: Our integrity, how we work, show up, and take accountability matters. We say what we mean, and we do what we say.

Act With Pace: We cut through complexity, responding to opportunities or challenges with agility and pace. We listen to understand, identify solutions, and are trusted to deliver.

Stronger Together: We are open, collaborative, and inclusive, respecting and learning from each other's unique contributions while celebrating our collective success.

Education/Qualification

A degree-level qualification is desirable. An electrical or mechanical qualification would be an advantage but is not essential.