Sales Operations Analyst

At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We're constantly refreshing and reimagining our business, ensuring it's innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We've been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.
 

Job Overview

Britvic has embarked on a significant change program across the GB Commercial function, part of which involves setting up a Shared Services model to support the GB Customer Management team. The Sales Operations (SOPs) team will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team.

In this role you may enjoy more autonomy and better work-life balance due to our hybrid working arrangements. Our office is located in Drayton House, Drayton Rd, Shirley, Solihull B90 4NA.

Responsibilities

• Day-to-day timely and accurate completion of SOPs commercial activities within agreed service level agreements
• Day-to-day management of internal & external queries through to resolution, providing regular status updates
• Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions

About You

• Education - A level or equivalent
• Strong IT skills – both Microsoft Office and ERP systems (SAP preferable)
• Background in customer service roles is desirable
• Use of customer relationship packages such as Siebel is desirable
• Strong communication and relationship building skills are essential
• Ability to be highly organized, plan ahead and work proactively is essential
• Strong team player with excellent interpersonal skills is essential
• Taking personal accountability for delivering high-quality work that is right the first time
• Attention to detail and problem-solving skills

Key Behaviours

• Be Proud: Works with the highest standards of integrity and with great pride, creates energy in others and themselves through their approach to work, tenacious – demonstrates a strong desire to make things happen
• Winning Together: Engages with others to gain their support, works effectively with a diverse range of people across the business, creates respectful relationships with colleagues built on openness, honesty and respect
• Be Bold: Takes ownership for delivering outstanding quality results, constantly challenges ways of working and seeks to improve, sets up ways of working that help others to \"keep it simple\"
• Be Open: Always seeking new ideas and learnings from others, seeks opportunities for learning and personal growth beyond the day job, holds authentic conversations – say it as it is
• Be Disciplined: Is accountable and holds others to account, is disciplined in thinking, decision making, action and follow through, takes personal responsibility to ensure results are delivered
• Act with Pace: Demonstrates cut-through and the ambition to do the right thing